Bipartisan Portman, Carper Bill to Modernize Constituent Services Passes Senate, Heads to President’s Desk

Legislation Would Make it Easier, More Efficient for Constituents to Interact With Their Elected Representatives

August 1, 2019 | Press Releases


WASHINGTON, DC – Last night, the U.S. Senate passed the bipartisan Creating Advanced Streamlined Electronic Services for Constituents (CASES) Act of 2019. The legislation, introduced by U.S. Senators Rob Portman (R-OH) and Tom Carper (D-DE), will update and streamline the casework privacy release form process used by congressional offices to assist constituents in contacting federal agencies. The CASES Act gives constituents the option to electronically authorize congressional offices to engage with federal agencies on their behalf by modernizing an outdated provision of the Privacy Act of 1974. Under current law, Members of Congress must obtain written authorization from a constituent before taking action to resolve the individual’s case. This bill will help to modernize an outdated and often inconvenient process that can create unnecessary delays in issue resolution. The bill now heads to the President’s desk to be signed into law. 

Earlier this year, the companion bill in the House of Representatives, introduced by Representatives Garret Graves (R-LA) and Joe Kennedy III (D-MA) passed the House by a margin of 379-0. 

“Each year, thousands of Ohioans contact my office for help resolving issues with federal agencies,” said Senator Portman. “The CASES Act will make it easier for them and all Americans to interact with their government when they need help, and it will help members of Congress better serve their constituents. I applaud the Senate for approving this common-sense bill and I look forward to seeing it signed into law.”

“When the American taxpayers we represent need assistance with Social Security, Medicare, Veterans Affairs or any other federal agency, they should be able to get the help and information they need quickly and easily,” said Senator Carper. “This bipartisan, bicameral bill will help to ensure that elected officials like myself can be even more effective at one of our most important responsibilities – advocating for our constituents. I’m pleased that this common sense solution is now on its way to the President’s desk to be signed into law, and I want to thank my partner Senator Portman for his efforts to get this important bill over the finish line.”

The CASES Act will streamline the process to allow people to grant congressional offices electronic authorization, while retaining the option of a paper submission. It will also direct the Trump Administration to develop a streamlined process across all federal agencies while ensuring the necessary privacy protections stay intact.

Specifically, the bill will:

  • Require the Office of Management and Budget (OMB) to direct federal agencies to establish a system for electronic submission of a privacy release form;
  • Require OMB to establish a uniform release form to be used across the agencies; and
  • Require OMB to consider and develop authentication procedures to ensure accuracy and privacy protections remain in place through the process.